Warranty Policy

Warranty period

The warranty period varies depending on the product and is usually stated on the product page, price quote, or invoice. If it's not mentioned, please contact us before purchasing and we will explain it to you in writing.

Types of guarantees

• Manufacturer's warranty: Inverters, coolers and electrical appliances are subject to the manufacturer's warranty and terms, and we assist you with the claim procedures with the agent or manufacturer.
• MITS Guarantee: Our factory products (structures, canopies, cable trays, and metal parts) and installation work that we carry out, within the timeframe shown in the price quote or invoice.

What is covered by the warranty?

Manufacturing and material defects that appear under normal installation and use conditions during the warranty period.

What is not covered by the warranty

• Damage resulting from incorrect installation or connection by someone other than our team or an unqualified technician.
• Exceeding the allowed voltage or current, electrical fluctuations, or lightning strikes.
• Misuse or negligence, or opening or modifying the product by an unauthorized party.
• Accidents, fractures, and natural disasters.
• Normal consumption of consumable parts such as filters.

How to claim warranty

1. Contact us on WhatsApp 0575993880 or sales@mits.sa with the order number or invoice.
2. Send a description of the problem along with photos or a video, and the model number and serial number if available.
3. We will examine the condition and inform you of the appropriate action (repair or replacement) according to the warranty terms.

This warranty does not negate your statutory rights as a consumer under the laws of the Kingdom of Saudi Arabia. See also Terms and Conditions وReturn and exchange policy.